Help Center
Frequently Asked Questions
Find answers to common questions about our bus service, routes, tickets, and more.
How do I buy bus tickets?
You can purchase tickets online through our secure ticketing portal at any time.
What are the two route options?
We operate two daily routes: the Main St Route to Port Authority Gate 56 in Midtown Manhattan, and the Broadway Route to the George Washington Bridge in Upper Manhattan.
What time do the buses depart?
Both routes operate multiple daily departures during morning and evening commute hours.
Where do the buses pick up passengers?
Each route has designated stops along the way. Check the specific route page for boarding locations.
How early should I arrive at my stop?
We recommend arriving at least 5–10 minutes before the scheduled departure time.
Do you offer charter and shuttle services?
Yes. We offer custom charter and shuttle transportation for groups, corporate events, airport transfers, weddings, and private rides.
Are you hiring drivers?
We are always looking for experienced, professional CDL drivers.
What is the refund policy for tickets?
Please contact our customer service team for information about ticket changes, cancellations, and refunds.
Do you offer group or bulk ticket discounts?
Contact us to learn about any available commuter pass, frequent rider, or group discount programs.
How can I contact Express Bus Service?
You can reach us by phone, by email, or through the contact form on our Contact page.
What COVID-19 safety measures are in place?
We follow all current health and safety guidelines.
Can I bring luggage on the bus?
Passengers may bring reasonable carry-on items. For large or oversized luggage, please contact us in advance.
Still Have Questions?
Our team is ready to help. Contact us or buy your tickets today.